Accounts and points
1. Why should I become a Ctrip member?
2. How do I become a Ctrip member?
3. How do I change my password?
4. How do I review or update my profile information?
5. What is a Ctrip VIP card?
6. How do I get a Ctrip VIP card?
7. What can I do with my Ctrip points?
8. How are Ctrip points accumulated?
9. How do I find out how many Ctrip points I have?
10. Do my Ctrip points never expire?
11. How long after making a reservation are my points credited to my account?
12. How do I look up my current reservation?
Why should I become a Ctrip member?
Ctrip is a leading consolidator of hotel reservations, air ticketing and packaged tours in China. We offer online and offline reservations in more than 5000 highly rated hotels, all major domestic airlines in more than 45 cities and hundreds of domestic itinerary packages throughout China. Ctrip users can also enjoy discounted services and products from more than 3000 stores and service providers throughout China.
How do I become a Ctrip member?

Click Join today on the top right-hand corner of our home page to find the login information. Fill in your information create a new account. The fields with a yellow background most be filled in and the white fields are optional.

After you register, you will get 1000 Ctrip points. You will also get a Ctrip card number and a basic membership card. After accumulating 3000 points, you can upgrade your card to a VIP card.

How do I change my password?
Click on "My profile" at our home page and select "Edit" located at the bottom of your information. You will see "Modify password" on the first line. Select this option to create a new password.
How do I review or update my profile information?
Click on "My profile" at our home page to see your account information. Click "Edit" located towards the bottom of your information to update.
What is a Ctrip VIP card?
  • In order to obtain a Ctrip VIP card, the member must have accumulated at least 3000 Ctrip points.
  • Cardholders enjoy priority services when booking hotels, flights and packages.
  • Discounts are also available at more than 3000 stores around the country
How do I get a Ctrip VIP card?
  • If you are obtaining 3000 points or more, you are qualified to redeem for a Ctrip VIP card. Please fax a copy of your passport/ID to Customer Service Department, fax number: 86-21-52189126, and make sure you provide us with the information below: Ctrip card number/user ID Contact phone number, email address Your request for redeeming a Ctrip VIP card, address in Chinese, postcode, and the receiver's name
  • After receiving your fax, we will send your card out within one week. We only can send VIP card to mainland China cities.
  • You can also pay 365 CNY to buy a Ctrip VIP card. If you choose to do so, visit our customer service department at 1F, Building 2, NO.99 Fuquan Road, Shanghai.